New regulations in the private parking sector aim to safeguard drivers from unfair penalties when they face difficulties paying within strict time limits. The changes, set to take effect on Monday, have been introduced by the Private Parking Scrutiny and Advice Panel (PPSAP) following public outcry over stringent payment rules.

The revised guidelines will ensure that motorists who encounter genuine challenges in making timely payments are treated more equitably. Specifically, drivers using car parks equipped with advanced technology like CCTV and automatic number plate recognition (ANPR) will benefit from these protections. If a motorist pays before leaving such facilities, regardless of the time taken, they should not receive a penalty notice. However, it is still important for drivers to adhere to the specific rules posted at each location and be aware that the updated rules apply only to sites with supporting technology.

These modifications come after several high-profile cases where drivers faced substantial fines due to technical issues or delays in payment. For instance, Rosey Hudson was taken to court by Excel Parking over a £1,906 claim after experiencing poor phone signal while trying to pay. Her case, along with others, highlighted the need for reform. While the industry has responded positively, some critics argue that the changes do not go far enough. Simon William from RAC believes that a government-led statutory code of practice is necessary to truly protect motorists from excessive fines and unscrupulous operators.

Rosey Hudson expressed cautious optimism about the new rules, hoping they would lead to meaningful change across all private car parks. She emphasized that her advocacy was not just for personal gain but to prevent others from facing similar injustices. The government has acknowledged the issue and promised further details on a comprehensive parking code of practice soon. This move underscores the commitment to improving standards in the private parking sector and ensuring fair treatment for all drivers.