A significant network disruption has affected a portion of Three UK's voice services, leading to concerns about the availability of emergency calls. The company has acknowledged the issue and is actively working on resolving it. According to multiple reports from users, attempts to dial emergency services have been unsuccessful, with no ringing tone or connection established. This outage has impacted various regions across the United Kingdom, including major cities such as Manchester, Liverpool, and London. Despite initial statements from Three that 999 calls were unaffected, firsthand tests have confirmed otherwise. The situation is ongoing, and customers are advised to stay updated for further developments.

The problem began earlier in the day when several users noticed difficulties with voice services. Social media platforms quickly filled with complaints from frustrated customers who found themselves unable to make calls. One particularly alarming aspect of this outage is the failure of emergency calls, which are crucial in times of crisis. Users reported pressing the call button only to encounter silence, raising serious concerns about public safety. In response to growing public concern, Three UK issued a statement acknowledging the issue and apologizing for any inconvenience caused. However, their assertion that emergency calls were unaffected was contradicted by user experiences.

As the issue unfolded, it became apparent that not only voice services but also self-service options were impacted. Initially, even Three’s own network status checker was offline, adding to the confusion. Fortunately, the status checker has since been restored, providing more transparency regarding the extent of the disruption. The company has indicated that they are investigating the root cause and are committed to restoring full service as swiftly as possible. Meanwhile, users across the country continue to report issues, highlighting the widespread nature of the problem.

While the exact cause remains unclear, the impact on emergency services has raised significant concerns. Authorities and emergency responders rely heavily on accessible communication channels, and any disruption can have severe consequences. As the investigation continues, Three UK is urging patience and promising updates as soon as more information becomes available. Customers are advised to explore alternative methods of contacting emergency services if necessary. The company has reiterated its commitment to addressing the issue promptly and ensuring that all services, including emergency calls, return to normal operation without delay.