Included Health, a leading virtual care company, has been making waves with its innovative approach to healthcare. CEO Owen Tripp’s recent participation in the JPM Healthcare Conference highlighted the company's commitment to delivering personalized, all-in-one healthcare solutions. The focus on re-centering value for both individuals and purchasers is reshaping how we think about healthcare delivery.

Empowering Patients and Payers with Cutting-Edge Solutions

Pioneering Partnerships for Value-Based Care

The healthcare landscape is evolving, and Included Health is at the forefront of this transformation. One of the most significant partnerships announced by the company involves serving the CalPERS employee population of the State of California. This collaboration marks a pivotal moment as Included Health begins providing comprehensive services to over 250,000 members. The partnership with CalPERS underscores Included Health's commitment to driving impactful cost reductions. By aligning with Blue Shield of California, the third-party administrator selected by CalPERS, Included Health aims to achieve a 3% reduction in cost trends within five years. This ambitious goal is supported by a shared savings model, where the company's performance directly influences its financial rewards. Such an arrangement ensures that Included Health remains accountable for delivering high-quality, cost-effective care.

Expanding Horizons in Specialty Care

Included Health has always been dedicated to addressing the challenges faced by patients with serious conditions. The company’s recent expansion into specialty care exemplifies this commitment. Starting with cancer, Included Health launched a groundbreaking service on January 1, offering unparalleled access to care within seven days—a milestone in the specialty care sector.Beyond rapid access, the company provides extensive support services to bridge gaps in healthcare delivery. For cancer patients, this includes symptom management and navigation through complex administrative processes. These wraparound services ensure that individuals receive comprehensive care during critical moments in their health journeys. The success of the cancer program will pave the way for future expansions into other specialties, further enhancing Included Health's role in delivering holistic care.

Innovative Approaches to Pharmacy and In-Person Care

Included Health is not resting on its laurels. The company is set to introduce several new initiatives in 2025, focusing on pharmacy and in-person care. Historically, Included Health has operated primarily in the virtual space, but the shift towards in-person services represents a strategic move to offer more diverse options for patients.In pharmacy, Included Health plans to roll out innovative solutions aimed at improving medication management and patient outcomes. These efforts will complement the company's existing virtual offerings, ensuring seamless integration across different care modalities. The emphasis on accessibility and quality will continue to guide Included Health's development of new services, reinforcing its position as a leader in personalized healthcare.

Advocacy and Support for Patient-Centric Care

At the heart of Included Health's mission is the belief that every individual deserves access to great care. The company's advocacy and support services play a crucial role in achieving this goal. By helping patients navigate the complexities of healthcare, Included Health empowers them to make informed decisions about their treatment options.Financial and administrative assistance are key components of this support. Patients often face overwhelming challenges when dealing with insurance claims, billing issues, and other bureaucratic hurdles. Included Health addresses these concerns head-on, ensuring that individuals can focus on their health without unnecessary stress. This patient-centric approach sets Included Health apart as a trusted partner in the healthcare ecosystem.