In Conyers, Georgia, a home health business named R And E Healthcare is facing an ongoing investigation by the state Department of Community Health. The scrutiny began with allegations from former employees regarding unpaid wages. Now, patients are also reporting inconsistencies in their medical records and billing. One patient, Tameshia Dixon, has filed a complaint with the state due to discrepancies in her paperwork and insurance billing. Dixon’s experience highlights issues such as incorrect dates on intake forms and unauthorized charges. Despite the owner's willingness to address these concerns, many questions remain unanswered, leading to frustration and potential legal action.

Patient Alleges Billing Errors and Record Inconsistencies

Tameshia Dixon, who became a patient at R And E Healthcare in July 2024, has encountered multiple issues with her medical records and insurance billing. She noticed that the intake paperwork she received was dated a year earlier than when she actually started receiving services. Additionally, Dixon discovered that her insurance provider, Cigna, had been billed for services before she joined R And E. This discrepancy has caused significant concern and prompted her to file a formal complaint with the state.

Dixon, who was diagnosed with epilepsy earlier in 2024, requires specific healthcare services including nursing visits, home health aid, physical therapy, and occupational therapy. However, she found that she was being billed for services she did not receive, particularly on weekends. She has documented evidence, including calendar entries and Ring doorbell videos, proving that these visits never occurred. Despite assurances from the owner, Ella Stephenson, that errors would be corrected, Dixon remains unsatisfied with the resolution process. She emphasizes the need for transparency and accuracy in her medical records and billing statements.

Investigation Continues Amid Owner’s Promises of Reform

The state Department of Community Health is currently investigating R And E Healthcare following complaints from both employees and patients. Owner Ella Stephenson has acknowledged some of the issues and expressed a willingness to cooperate with patients like Dixon to resolve discrepancies. Stephenson mentioned that incorrect dates have been fixed and refunds issued. However, Dixon’s checks with Cigna indicate that no documents or payments have been received, raising doubts about the effectiveness of these corrective measures.

Stephenson has also announced plans to overhaul her business practices, including transitioning to a fully digital system. Despite these promises, Dixon and other affected individuals remain skeptical. Dixon has experienced significant setbacks in her healthcare journey due to the unresolved issues. She is now considering legal action to ensure that her rights are protected. The state’s investigation is ongoing, and once completed, the findings will be made public on the Department of Community Health’s website. For now, patients and former employees await further developments with anticipation.