Cigna Healthcare has ushered in a new era with the appointment of Dr. Amy Flaster as its chief medical officer. The organization is transitioning from the long-standing leadership of Dr. Scott Josephs, who dedicated 25 years to this role. In his farewell message, Josephs conveyed his unwavering belief in Flaster's capabilities to elevate health outcomes and patient care. This change marks a significant milestone for the company as it looks towards innovative strategies to enhance customer satisfaction and health results.

Flaster brings an impressive array of skills and experiences to her new position. Her background spans various critical areas including direct patient care, public health initiatives, value-based care models, technological advancements, and clinical strategy development. As a practicing physician at Brigham and Women’s Hospital in Boston, she remains committed to serving her local community through primary care services. Under her guidance, Cigna Healthcare aims to integrate clinical insights into its operations, ensuring high standards of quality and equity for both domestic and international clients. Flaster's educational achievements include earning her M.D. and M.B.A. from Harvard University, along with completing her internal medicine training at Brigham and Women’s Hospital. Her professional journey also includes leading clinical strategy and product development at ConcertoCare and supporting healthcare providers in transitioning to value-based care at Health Catalyst. Additionally, she has contributed significantly to Medicare, Medicaid, and employee health programs at Mass General Brigham. Currently, she holds a faculty position at Harvard Medical School.

The arrival of Dr. Amy Flaster signals a fresh wave of innovation and commitment to excellence at Cigna Healthcare. Her diverse expertise promises to drive forward meaningful improvements in health outcomes and customer experience. By leveraging her extensive knowledge and passion for healthcare, Flaster is poised to lead Cigna Healthcare into a future where quality care and equitable access are paramount. This transition not only reflects the organization's dedication to continuous improvement but also underscores its mission to positively impact the lives of millions of customers worldwide.